Refund policy

We hope that you will be satisfied with all purchases of Orobaa products made from our online store. However, if for any reason you are not completely satisfied, please:

• Notify us within 5 working days of your receipt of goods, stating the reason for your dissatisfaction.
• Send us a picture of the product, together with the sales receipt, with your request to: support@orobaa.africa
• Include a picture of the batch number and BB (best before) date, which is found on the bottom of the bottle.
• We will consider the condition of the goods being returned before making a refund or exchange.
• We will offer a refund, exchange or replacement on all products returned, provided that they are in their original, unopened, unused and undamaged condition.
• Should an exchange or refund be requested, you will be liable for the courier costs incurred.
• Any surplus funds will be allocated in the form of a cash discount for our online store.